Shopping
Our shopping area provides you with valuable information on all our products. Take your time to select your item. If you require more information don't hesitate to contact us before you make a purchase for some no-obligation friendly advice. We do not sell used goods. For an accurate shipping cost please use the Estimate Shipping button when adding a product to your cart. Whilst we make every endeavour to carry ample stock at all times, it is sometimes impossible to predict demand which can at times lead to items being out of stock for a short period of time. Most items are usually on order from the distributor and stocks are generally replenished within a week or so. Products marked with Special Order Item usually take 2-3 weeks for delivery. Please enquire about availability before placing an order.

Freight Policy
If the goods are insured and have been damaged or broken in transit then you must refuse to accept the order and notify us immediately. We do not cover freight expenses on warranty claims. You will bear the risk of loss or damage to the goods, unless we have agreed to insure the parcel, in which case we are liable to pay you only up to the limit of the agreed insurance. You will always bear all risk of loss or damage arising in connection with the goods. We will not be liable for any delay, loss or damage arising from the supply of or failure to supply service ( including deterioration, mis-delivery or failure to deliver goods), for any reason whatsoever including breach of contract and negligence. We and any agents and subcontractors used by us have the benefit of these exclusions and limitations of liability even if any loss or damage arises for any reason whatsoever. Whilst our couriers will make every endeavor to deliver your parcel, there may be instances where a collection card will be left. Should this occur, the onus will be on the customer to arrange collection or redelivery with the courier. Unfortunately we are unable to accept redelivery charges. Insurance will not be included on products market with Free Shipping or by Table Rate if you require insurance you need to instruct us to do so on checkout and we will contact you with any additional charges that may be incurred.

Refund Policy
Your concern is important to us and for that reason we ask that you notify us in writing with a copy of the invoice within two days of delivery. No item shall be returned without prior agreement between the purchaser and Model Aviation. In the case of defective goods we may ask you to return the item and all parts in their original packaging at your expense. All items will be refunded upon safe arrival and inspection that the goods are indeed faulty.

Cancellation of orders
An order may be canceled when Model Aviation is notified in writing before the order is sent. A 10% handling/processing fee may apply. If for some reason we cannot supply the product within two weeks no fees will be charged when the order is canceled (excludes special order items). Please note special orders cannot be cancelled unless goods are not available in Australia or with our overseas manufacturers. Any refunds will be credited to the account on which the order was purchased.

Trackable Parcel
For your peace of mind and convenience, we always use trackable delivery method, which means you can track and locate the whereabouts of your parcel while being delivered. After shipping your order, where possible, we will contact you with a tracking number for your shipment. 

Credit Cards
We accept Visa and Master Card only via our Paypal payment gateway.All Payments are made under a secure environment ( 256bit encryption ) and processed by the Paypal Payment Gateway. Our services are backed by the most stringent security measures available and cutting edge technologies.The Paypal payment gateway service provides secure Online and Mail Order processing of credit cards in real time via the Internet.

Applicable Law and Jurisdiction
By using this website you have agreed to be governed by and construed in accordance with the laws of the State of New South Wales in which Model Aviation resides without regard to choice of law rules. Each user agrees to submit to personal jurisdiction in the State of New South Wales and further agrees that any cause of action arising from or relating to the use of this site or this agreement shall be brought exclusively in a court in New South Wales.

Pricing Policy
All prices are in Australian dollars, inclusive of GST and subject to change without notice. By using our website you have agreed to and accepted all our Terms and Conditions.